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Windows虚拟主机紧急维护通知【2018年9月11日】
发布人 John Hao 发表于 11 September 2018 09:40 AM

Final Update @13th Oct 2018| 3:52 PM 

最后的更新@2018年10月13日| 下午3:52

At this time, the majority of accounts impacted by the ransomware issue have been restored.

此时此刻,受勒索软件问题影响的大多数帐户已经恢复。 

While we continue to enhance security measures, it is always good practices by individual site owners and users which makes for the most effective defense. This includes not installing suspicious software on your site, regularly changing passwords, and keeping an eye on suspicious behavior or attacks.

虽然我们会继续加强安全措施,但个别网站所有者和用户始终采用良好做法,这是最有效的防御措施。这包括不在您的网站上安装可疑软件,定期更改密码以及密切关注可疑行为或攻击。


Once again we apologize for the downtime this caused. Although we will not be updating this thread any further if anyone is still seeing any effects of this outage on any production website(s) or application(s) we request you to contact the support team at the earliest.

我们再次为此造成的停机时间道歉。如果有人仍然在任何生产网站或应用程序上看到此次故障中受到影响,我们将不再更新此主题,但我们要求您最早联系支持团队。

 

 

Update @18th Sept 2018 | 09:30 AM 

更新@ 2018年9月18日| 上午09:30

At this time, the majority of affected websites and Plesk Control Panel have been restored.  We continue to work diligently to restore a small number of remaining websites and email as soon as possible.

目前,大多数受影响的网站和Plesk控制面板已经恢复。 我们将继续努力,尽快恢复少数剩余的网站和电子邮件。

 

Update @17th Sept 2018 | 12:30 PM

更新@ 2018年9月17日| 下午12:30

At this time, the majority of affected websites have been restored.  We continue to work diligently to restore a small number of remaining websites and email as soon as possible.

目前,大多数受影响的网站已经恢复。 我们将继续努力,尽快恢复少数剩余的网站和电子邮件。

 

Update @15th Sept 2018 | 9:00 AM

更新@ 2018年9月15日| 上午9:00 

At this time, the majority of websites impacted have been restored. 

目前,受影响的大多数网站已经恢复。

Thank you for your patience during this process. 

感谢您在此过程中的耐心等待。

 

 

Update @14th Sept 2018 | 6:50 AM 

更新@ 2018年9月14日| 上午9:20

We have restored service for a number of our customers and continue to work around the clock toward complete restoration. Please continue to monitor this forum for further updates. We appreciate your ongoing patience.

我们已经为多数客户恢复了网站访问,并继续全天候地进行全面恢复。 请继续留意此公告以获取进一步的更新。 感谢您持续的耐心。

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Update @13th Sept 2018 | 14:00 PM

更新@ 2018年9月13日| 下午14:00

We confirm that a limited number of websites were impacted by ransomware which affected some of our Windows shared servers. To contain the spread and impact of this malware, we isolated the impacted server environment and took a number of servers offline, which caused some customers to be unable to access websites and associated data.

我们确认有一些的网站受到了勒索软件的影响,从而影响了我们的一些Windows共享服务器上的程序正常运行。 为了控制此恶意软件的传播和影响,我们隔离了受影响的服务器并使这些服务器脱机运行,这将导致一些客户无法正常访问他们的网站。

We have begun restoring service to impacted customers. Please refer to this forum for further status updates. We appreciate your continued patience.

我们已开始为受影响的客户恢复服务。 持续关注此公告以获取进一步的状态更新。 感谢您持续的耐心。

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Update @12th Sept 2018 | 12:30 AM

更新@ 2018年9月12日| 上午12:30

As of 0:00 AM our teams continue to work diligently to restore services. Our senior technology teams along with industry's leading third-party experts have been engaged to assist us in order to solve this at the earliest.

截至北京时间0点,我们的团队继续努力恢复服务。 我们的高级技术团队以及业界领先的第三方专家一直致力于帮助我们,以便最早解决这个问题。

Restoring affected services and websites is our highest priority. We thank you for your continued patience. We will update this thread as and when we have new updates.

恢复受影响的服务和网站是我们的首要任务。 我们感谢您的耐心等待。 我们将在有新更新时更新此主题。

 

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Update @11th Sept 2018 | 14:00 PM

更新@ 2018年9月11日| 下午 14:00

Thank you for your patience. 

感谢您的耐心等待。

All affected websites still continue to be unavailable, our teams have been working hard and have engaged third-party experts who are helping us resolve this issue. Our highest priority is to restore service as soon as possible.

所有受影响的网站仍然无法使用,我们的团队一直在努力工作,并和第三方安全团队的专家一起努力解决。 我们的首要任务是尽快恢复服务。

We request you to watch this thread for new updates.

请您观看此通知以获取新的更新。

 

Update @11th Sept 2018 | 02:33

更新于@ 2018年9月11日|02:33

We are aware of a situation involving malware on some shared hosting servers and are investigating the situation.

我们发现部分虚拟主机服务器遭受到恶意攻击的情况,并正在调查中。
The affected websites are currently unavailable. We will post any updates on this forum.

受影响的网站目前无法使用。 我们将在此公告上持续发布更新。
We apologize for the disruption to your business.

对于您的业务中断,我们深表歉意。



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Update @10th Sept 2018 | 17:07 PM

更新于@ 2018年9月10日| 17:07 PM

We have identified a Malware attack on these affected Windows Hosting Server.

我们已经锁定了对部分Windows虚拟主机服务器的恶意攻击行为。

Our server admin team along with the Security team is working towards identifying and applying a security patch.

我们的服务器管理团队和安全团队正致力于识别和应用安全补丁。

We will request you to kindly watch this thread for further updates.

我们将要求您仔细观看此主题以获取进一步的更新。


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We are currently facing an issue with our Windows Servers where MSSQL service is affected due to which you will get a “Service Unavailable Page/ 503 Error” error message while accessing Website / Plesk Panel / Webmail

我们目前MSSQL服务受到影响临Windows服务器的问题,因此在访问Website / Plesk Panel / Webmail时会出现“Service Unavailable Page / 503 Error”错误消息

Our engineers are working on resolving the issue. Please visit our forum for the latest updates.

我们的工程师正在努力解决这个问题。 请访问我们的论坛获取最新更新。


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